Cancellation & Rescheduling Policy

Our goal is always to provide a grooming experience unlike any other, and our team members are always ready to meet that standard. As much as we dislike imposing fees for cancellations and/or rescheduling appointments, as we do understand things come up, we do so with our hard working team members in mind.

Canceling, or rescheduling, closer to your appointment start time makes it more unlikely for us to fill the appointment our team member reserved for you, and results in them not being compensated for their time.

Therefore, we require that you cancel, or reschedule, your appointments accordingly to avoid being charged a cancellation or rescheduling fee.

• CANCELING:

• Cancel at least (4) hours prior to your appointment start time- NO CHARGE
• Cancel within (4) hours of your appointment start time- 100% CHARGE
• No Call/No Show – 100% CHARGE

• RESCHEDULING:

• Reschedule at least (2) hours prior to your appointment start time- NO CHARGE
• Reschedule within (2) hours of your appointment start time- 25% CHARGE
• Rescheduling an appointment to a different day is considered a cancellation and will be subject to the respective cancellation fee listed above.
• Rescheduling with a different Barber may result in a respective rescheduling/cancellation fee
  listed above.

• RUNNING LATE?

While we do offer a 10-minute grace period before we are unable to seat a client for their scheduled appointment, we ask that you please contact us as soon as possible if you are running behind for your appointment start time. In most cases we can still accommodate you if you’re a maximum of (10) minutes late. However, showing up more than (10) minutes after your appointment is scheduled to begin is considered a no-show, and will result in 100% charge of
the service cost.

If we can accommodate you for another appointment the day of, we are happy to service you at your new appointment time for 50% of the service cost of your original appointment.

Thank you!